Items	Excellent	Good	Regular	Not
Hospital design
Front desk assistance
Operator’s assistance
Admission/secretary’s assistance
Accommodations
Intensivists’ assistance
Nursing staff assistance
Quality of meals
Nutritionist’s assistance
Cleaning
Silence (by day)
Silence (by night)
Bandage application
Quality of service at discharge time
Quality of general assistance
Quickness in assistance
Hospitality
Hospital Facilities